Privacy Policy

01 Who we are

FUA-NAMI ("FUA-NAMI", "we", "us", "our") is a door-to-door laundry pickup, wash, dry, fold and delivery service operating in Nairobi, Kenya, including Roysambu, Kasarani, Zimmerman, Garden Estate, Thome, Mirema, Githurai, Kahawa West, Kahawa Sukari, Ruaraka and Clay City.

We are the "data controller" for the personal information described in this policy — the entity that decides why and how it's collected and used, as understood under Kenya's Data Protection Act, 2019.

02 Information we collect

We only collect what we need to run pickups and deliveries, keep your account working, and process payment. Here's exactly what that includes:

Account information

• Full name, phone number, email address, and a password (we never see your plain-text password — it's handled by our authentication provider, Supabase, and stored in hashed form).
• If you choose "Continue with Google," Google shares your name, email address and profile photo with us so we can create or sign you into your account. We don't receive your Google password.

Order & delivery information

• Pickup and delivery addresses — either typed in and matched via Google Places, or filled in automatically from your device's location if you tap "use my location" (see below).
• Order details: items, chosen speed tier, order status, order history, and the order ID used for tracking.
• Messages you send through the in-app chat with the shop about a specific order.

Photos & item tags

• When our shop receives your laundry, each individual piece is tagged with a unique QR code linked to your order, and photographed. These photos are used to verify condition on intake, prevent mix-ups, and resolve any dispute about a missing or damaged item.

Payment information

• The phone number you provide to pay by M-Pesa.
• Payment status and receipt/confirmation details for your order.
• If you pay by card, your card details are entered directly into our payment processor Pesapal's own secure payment page — we do not receive or store your full card number, expiry date or CVV.

Location information

• If you grant permission, we read your device's current GPS location to prefill a pickup address. This only happens when you actively choose to use it — we do not track your location in the background or when you're not using the Service.

Device & usage information

• Standard technical data such as IP address, browser type, and device type, collected automatically by our servers and hosting providers (as most websites do, for security and diagnosing issues).
• If you enable notifications, a push subscription token that lets your browser or device receive order updates.

What you send us directly

• Anything you tell us over email, phone, WhatsApp, or the in-app chat — for example when you contact us about an order or a question.

03 How we use your information

We use the information above to:

• Create and manage your account, and let you sign in securely.
• Schedule, route and fulfil your pickups and deliveries, including sharing what's needed with the rider and shop handling your order.
• Process payments and keep accurate records of what's owed and what's been paid.
• Send you order updates — pickup confirmations, wash progress, delivery windows, and replies to messages you send us — by push notification, in-app updates, or email.
• Identify and match your items correctly through the wash, using the QR tag and intake photos, and resolve any damage or loss claim.
• Respond to questions, complaints or support requests.
• Keep the Service secure, prevent fraud or abuse, and enforce our Terms of Service.
• Meet legal, tax and accounting obligations.
• Understand how the Service is used so we can fix problems and improve it.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects about you, and we do not sell your personal information to third parties.

04 Who we share it with

We share personal information only where it's needed to run the Service, and with these categories of recipients:

Each of these providers only receives the information it needs to perform its function, and is bound by its own privacy terms. We don't let any of them use your information for their own unrelated advertising.

05 Cookies & local storage

We don't use third-party advertising or tracking cookies. To make the Service work, your browser stores a small amount of information on your own device:

• Session storage keeps you signed in for the current browser session and remembers which screen you were on (for example, if you're sent to Google to sign in and back).
• Local storage remembers a couple of your preferences on this device, such as whether you've dismissed the notification prompt.

Fonts and maps are loaded from Google's servers (Google Fonts and Google Maps/Places), which may set their own cookies or collect technical data under Google's own privacy policy when those resources load.

06 Push notifications

If you allow notifications, we store a push subscription token tied to your account so we can alert you when your order's status changes or you receive a chat message. You can turn this off at any time in your browser or device notification settings, or from within the Service — this won't affect your ability to place or track orders.

07 How long we keep it

We keep account and order information for as long as your account is active and for a reasonable period after, so we can handle any disputes, warranty-style claims about an order, and legal, tax or accounting requirements. If you ask us to delete your account (see "Your rights" below), we'll delete or anonymise personal information that we're not required to keep for those reasons.

08 Your rights

Under Kenya's Data Protection Act, 2019, you have the right to:

• Know what personal data of yours we hold and how it's used.
• Access a copy of your personal data.
• Correct personal data that's inaccurate or out of date.
• Delete personal data we no longer have a valid reason to keep, or that was collected unlawfully.
• Object to or restrict certain uses of your data.
• Data portability — receive certain data in a portable format.
• Withdraw consent at any time, where we rely on consent (for example, device location or push notifications) — this won't affect anything we did before you withdrew it.

To exercise any of these, email fuanami.laundry@gmail.com with your request — we'll respond as required by law. You can also change your name, phone number and notification settings directly from your account, and sign out from any device at any time.

09 Children's privacy

The Service is intended for people who are at least 18 years old, or who otherwise have the legal capacity to enter into a contract in Kenya. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we'll delete it.

10 Keeping your data secure

We use reasonable technical and organisational measures to protect your information — including encrypted connections (HTTPS), authentication handled by Supabase, and payment details that go directly to M-Pesa or Pesapal rather than through our own systems. No method of transmission or storage is 100% secure, so we can't guarantee absolute security, but we work to keep your information protected and to respond quickly if something goes wrong.

11 Where your data is processed

Some of the providers we use — including Supabase and Google — may process or store data on servers outside Kenya. Where that happens, we rely on those providers' own safeguards (such as standard contractual protections) to keep your information protected to a standard consistent with Kenyan law.

12 Changes to this policy

We may update this policy from time to time — for example, if we add a new feature that changes what we collect. If we make a material change, we'll update the "Last updated" date above, and where appropriate, let you know in the app or by email.

13 Contact us

Questions, requests, or concerns about this policy or your data:

• Email: fuanami.laundry@gmail.com
• Phone: 0114 345 016
• WhatsApp: wa.me/254114345016